Privacy Policy
Last updated July 9, 2026
Zip Zap Moving ("Zip Zap," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have when you visit our website, request a quote, or book a move.
1. Information we collect
Information you give us
- Contact details — your name, phone number, and email address.
- Move details — pickup and delivery addresses, home size, inventory, dates, and any notes you share.
- Communications — messages you send us by form, email, text, or phone.
Information collected automatically
- Usage & device data — such as IP address, browser type, pages viewed, and referring links, collected through cookies and similar technologies to help the site work and improve.
2. How we use your information
- Prepare quotes and estimates and confirm your move.
- Schedule, perform, and follow up on your moving services.
- Communicate with you by phone, text, and email about your quote, booking, and move.
- Process payments and keep business records.
- Improve our website, services, and customer experience.
- Send occasional updates or offers (you can opt out at any time).
3. Text messages & calls
By providing your phone number, you consent to receive calls and text messages from Zip Zap Moving related to your quote, booking, and move, including via automated technology. Message and data rates may apply. You can reply STOP to opt out of texts at any time, or contact us to update your preferences. Opting out of service messages may affect our ability to coordinate your move.
4. How we share information
We do not sell your personal information. We share it only as needed to run our business, including with:
- Service providers that help us operate — for example, address lookup and mapping (Google Maps), email delivery, payment processing (such as Square), and scheduling tools.
- Our moving crews, to carry out your move.
- Legal and safety — when required by law, to enforce our terms, or to protect our rights, customers, or the public.
5. Cookies & tracking
Our site uses cookies and similar technologies to remember preferences, keep the site functioning, and understand how it's used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.
6. Data retention
We keep your information for as long as needed to provide our services, comply with legal and tax obligations, resolve disputes, and enforce our agreements. When it's no longer needed, we take reasonable steps to delete or de-identify it.
7. Your privacy choices
You may request to access, correct, or delete the personal information we hold about you, and you may opt out of marketing communications. Texas residents and residents of other states may have additional rights under applicable law. To make a request, email us at info@zipzapmoving.com — we'll respond as required by law.
8. Data security
We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, however, and we cannot guarantee absolute security.
9. Children's privacy
Our website and services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children.
10. Third-party links
Our site may link to third-party websites or tools we don't control. Their privacy practices are governed by their own policies, and we encourage you to review them.
11. Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date above reflects the most recent version. Material changes will be posted on this page.
12. Contact us
Questions or requests about your privacy? Reach us at info@zipzapmoving.com, call 855-ZIP-MY-MOVE, or write to Zip Zap Moving, 5900 S Lake Forest Dr, Ste 300 #35, McKinney, TX 75070.