Question 1

How do I get a quote?

Accepted Answer

Use the instant online quote — enter a few details about your move and get a real, honest estimate in about a minute. Prefer to talk? Call 855-ZIP-MY-MOVE.

Question 2

Do you offer flat-rate and hourly pricing?

Accepted Answer

Yes. For local moves you can choose flat-rate or hourly — whichever fits your move. Long-distance moves are flat-rate. Either way, you see the number up front.

Question 3

How much do movers cost in McKinney?

Accepted Answer

It depends on home size, distance, and how much you're moving. Most local moves are priced hourly or flat-rate — the fastest way to an exact number is an instant quote, which takes about a minute.

Question 4

Are there any hidden fees?

Accepted Answer

No. The quote is the quote. Stairs, elevators, long carries, and distance are all built into your estimate up front — no surprises on move day.

Question 5

Do you require a deposit?

Accepted Answer

No deposit to reserve your move. You lock in your date online, and payment happens after the job is done right.

Question 6

How far in advance should I book?

Accepted Answer

As early as you can, especially for weekends and end-of-month dates. That said, we take last-minute moves whenever our schedule allows — just ask.

Question 7

Can I reschedule if my date changes?

Accepted Answer

Life happens. Give us a heads-up and we'll move your date at no penalty, subject to availability.

Question 8

Do you move on weekends?

Accepted Answer

Yes — weekends and evenings are available. Popular dates fill up fast, so book ahead when you can.

Question 9

Do you handle apartments, stairs, and elevators?

Accepted Answer

Absolutely. Stairs, elevators, and long carries are all accounted for in your quote, so there are no surprises on move day.

Question 10

What's included in a flat-rate move?

Accepted Answer

Labor, the truck, and basic protection — moving blankets, shrink-wrap, and floor protection — plus loading and unloading. Add-ons like full packing or storage are optional and quoted up front.

Question 11

Do you disassemble and reassemble furniture?

Accepted Answer

Yes — beds, tables, and other common furniture are taken apart and put back together as part of your move.

Question 12

Can you move specialty items like pianos or safes?

Accepted Answer

Often, yes — with the right crew and equipment. Mention any specialty items when you get your quote so we can plan for them.

Question 13

Do you sell packing supplies?

Accepted Answer

Yes — sturdy boxes, paper, bubble wrap, and tape. We can drop them off, or handle the packing for you.

Question 14

What areas do you serve?

Accepted Answer

We're based in McKinney and serve all of North Texas — Frisco, Plano, Allen, Richardson, Prosper and the wider DFW metroplex — plus long-distance and out-of-state moves.

Question 15

Do you do long-distance and out-of-state moves?

Accepted Answer

We do. Our own crew loads, drives, and delivers with flat-rate pricing — no brokered handoffs to strangers.

Question 16

Are you licensed and insured in Texas?

Accepted Answer

Yes — Zip Zap Moving is fully licensed and insured, US DOT registered, and BBB A+ rated.

Question 17

Who is Zip Zap Moving?

Accepted Answer

A family-owned McKinney moving company — the same trusted crew formerly known as Mona Lisa Moving, now with a new name and modern tools.

Question 18

What makes Zip Zap different?

Accepted Answer

We pair tech-forward tools — instant quotes, live tracking, text updates — with old-school, family-owned service. Fast and modern, careful and personal.

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